Through years of research and execution, Kestrel and Buzzard has turned into a pioneer in designing and conducting product knowledge appraisals of front-line customer-contact employees. Outcomes from our product knowledge appraisals will help your business with measuring and enhancing employee specific knowledge about products, services, usage, advantages and features.
Our extraordinarily planned appraisal instrument enhance product knowledge on a grass-roots level by testing and reporting on any number of knowledge points, including:
- Agent knowledge of organization strategies and processes
- Compliance knowledge and obedience;
- Sales ability;
- Level of knowledge with respect to products, services or offerings;